transcend web store FAQ section

At [email protected], we guarantee your privacy and on-line shopping safety. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.

Transcend offers site-wide free shipping so you pay nothing on shipping at all.

Yes, we ship worldwide at no additional charge.

PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information. When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data. When you checkout via PayPal, Transcend only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.

There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal: 1. a valid email address, and 2. a valid credit card or bank account.

To protect customers' privacy (see Why should I buy via Paypal, above), Transcend only accepts PayPal payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard.

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers: +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the paypal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

Repairs on defective merchandise are handled by the manufacturers and not by Transcend, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.